RETURN AND EXCHANGE POLICY : Items can be returned within 7 days from the date of receipt of the order. Customers returning the items may be responsible for freight charges. Wrong size items and quality problem items can be exchanged. However, there is no return on customized items once the order is placed. At the time of demanding a return request, users are required to confirm that the said item being returned is unused and has the original tags intact. If the item returned by the user is used, damaged or if the original tags are missing, the users’ return request shall be declined, and the said item will be reshipped to the customer. In the event that the return request is declined, the user shall not be eligible for a refund, and DWEAR assumes no liability. Further if the user fails to accept the said re-shipped item, the user shall continue to not be eligible for a refund and DWEAR assumes no responsibility. DWEAR does not warrant that product description or other content on the platform is accurate, complete, reliable, current, or error free and assumes no liability. Exchanges are allowed only if your address is serviceable for an exchange by their logistics team. For some items, there may be a free gift associated with the product purchased by the seller so if you wish to return the original product, then please return the free gift as well. DWEAR will not refund or exchange the product without the free item in any case. DWEAR reserves the right to withdraw any product from its Website/App at any time and/or remove or edit any material or content, and will not be held liable for doing so either by you or by any third party. We will do our best to process all orders but there may be exceptional or unforeseeable circumstances wherein, we may not be able to or refuse to process an order after we have sent an order confirmation. We reserve the right to do the same at any time, at our sole discretion. DWEAR will notify you of any order cancellation at the earliest and may refund the money, if any payment has been made, to minimize any inconvenience. CONTACT DWEAR: DWEAR is more than happy to help you every time you need any help regarding our products, services, Terms and Policies. Please send any questions or comments including all inquiries at info@dwear.